Privacy Policy

This Privacy Policy describes how Round Table Kitchen ("we," "us," "our," or the "Company") collects, uses, discloses, and protects the personal information of individuals ("you," "your," or "user") who visit our website at roundtablekitchen.click, place food orders, interact with our digital services, or otherwise engage with our business. We are committed to protecting your privacy and handling your personal information transparently, responsibly, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully before using our website or submitting any personal information to us. By accessing or using our website, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our website and services.

1. About Us

Round Table Kitchen is a food service business operating in the United States. We provide customers with online ordering, menu browsing, loyalty program participation, and related food service features through our website and digital channels.

For any privacy-related questions, concerns, or requests, please contact us at the email address listed above.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for promotions, or contact our customer service team, we may collect personal identification information, including:

• Full name
• Email address
• Phone number
• Billing address and delivery address (street address, city, state, ZIP code)
• Date of birth (for age verification and loyalty program purposes)
• Username and password (for registered account holders)
• Profile photo or avatar (if voluntarily uploaded)

2.2 Payment and Financial Information

To process your food orders and transactions, we may collect payment information such as:

• Credit or debit card number (last four digits retained)
• Billing address associated with the payment method
• Payment method type (e.g., Visa, MasterCard, PayPal, Apple Pay, Google Pay)
• Transaction history and order details

Please note that full payment card details are processed by our third-party payment processors and are not stored on our servers in full. We comply with Payment Card Industry Data Security Standards (PCI-DSS) requirements.

2.3 Order and Transactional Information

When you place a food order or interact with our menu, we collect information related to your transaction, including:

• Items ordered and customization preferences
• Order time, date, and frequency
• Delivery or pickup preferences and instructions
• Order history and purchase records
• Promotional codes or discount vouchers used
• Loyalty points earned or redeemed

2.4 Usage and Behavioral Data

We automatically collect certain technical and behavioral information when you access or use our website, including:

• Pages visited and time spent on each page
• Clickstream data and navigation paths
• Search queries entered on our website
• Items viewed, added to cart, or abandoned in cart
• Referral source (e.g., how you arrived at our website)
• Frequency and duration of visits

2.5 Device and Technical Information

We collect technical information about the devices and networks you use to access our website:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Device identifiers (e.g., mobile advertising identifiers)
• Screen resolution and language settings
• Time zone settings
• Internet service provider

2.6 Location Information

To facilitate delivery services and help you find the nearest pickup location, we may collect:

• Precise geolocation data (with your consent, if enabled on your device)
• Approximate location derived from your IP address
• Delivery addresses you have provided during checkout

2.7 Communications and Customer Support Data

When you contact us, submit a review, or communicate with us in any form, we collect:

• Content of emails, messages, or chat communications sent to us
• Customer service inquiry records and resolution notes
• Feedback, ratings, and reviews submitted about our products or services
• Survey responses (if you voluntarily participate)

2.8 Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect and store information about your interactions with our website. For detailed information about how we use cookies and your choices regarding cookie settings, please see Section 9 (Cookie Policy) of this document.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or log in via social media)
• Third-party delivery partners and fulfillment services
• Analytics providers and marketing platforms
• Publicly available sources
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of purposes related to operating our business, providing our services, and complying with legal obligations. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process, manage, and fulfill your food orders
• Facilitate delivery or pickup arrangements
• Manage your account and provide access to account features
• Process payments and send transaction confirmations and receipts
• Administer loyalty programs, rewards, and promotions
• Respond to your customer service inquiries and resolve disputes
• Send order status updates and delivery notifications

3.2 Website Operation and Improvement

• Maintain and improve the functionality, performance, and security of our website
• Monitor and analyze website traffic and usage patterns
• Troubleshoot technical issues and bugs
• Conduct internal research and development
• Personalize your experience and tailor content to your preferences
• Test new features and services before broader rollout

3.3 Marketing and Communications

• Send promotional emails, newsletters, and special offers (with your consent where required)
• Display personalized advertisements on our website and third-party platforms
• Conduct surveys, contests, and sweepstakes
• Inform you about new menu items, seasonal specials, and limited-time offers
• Deliver targeted marketing based on your order history and preferences

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email, or by contacting us at [email protected]. Please note that opting out of marketing communications will not affect transactional or service-related communications.

3.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations
• Detect, investigate, and prevent fraudulent activity, unauthorized access, and other illegal activity
• Enforce our Terms of Service and other applicable agreements
• Protect the rights, property, and safety of our users, employees, and third parties
• Respond to lawful requests from government authorities, courts, and law enforcement agencies

4. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and providing our services. These include:

• Payment processors: To securely handle payment transactions (e.g., Stripe, Square, PayPal)
• Delivery and logistics partners: To fulfill delivery orders (e.g., DoorDash, Grubhub, UberEats, or in-house delivery services)
• Cloud hosting and infrastructure providers: To store and process data securely
• Analytics providers: To understand website usage and performance (e.g., Google Analytics)
• Email and communication service providers: To send transactional and marketing emails
• Fraud prevention and security services: To detect and prevent unauthorized activity
• Customer support software providers: To manage and resolve customer inquiries
• Marketing and advertising platforms: To deliver targeted promotions and advertisements

All third-party service providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security measures.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to valid legal process, including:

• Court orders, subpoenas, or other legal proceedings
• Requests from federal, state, or local law enforcement agencies
• Regulatory inquiries from government authorities
• Situations where disclosure is necessary to protect the safety or rights of our users, employees, or the public

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy involving Round Table Kitchen, your personal information may be transferred to the acquiring entity or successor as part of such transaction. We will notify you of any such change via email or a prominent notice on our website and inform you of any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with third parties in circumstances not described above if we have obtained your explicit consent to do so.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

5. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized employees, contractors, and service providers who need the information to perform their job functions. We enforce role-based access control and the principle of least privilege.
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards to protect cardholder data.
• Firewalls and Intrusion Detection: We deploy network firewalls and intrusion detection and prevention systems to safeguard our infrastructure.
• Regular Security Audits: We conduct periodic security reviews, vulnerability assessments, and penetration testing.
• Employee Training: Our staff receives regular training on data privacy and security best practices.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents.

6.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we collected it, the categories of sources from which it was collected, and the categories of third parties with whom we share it. You may request access to your personal information by contacting us at [email protected].

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information that we hold about you. You may update many of your account details directly through your account settings. For corrections that you cannot make yourself, please contact us directly.

6.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions permitted by law (such as retaining information necessary to complete a transaction, comply with a legal obligation, detect security incidents, or fulfill other legitimate business purposes). To submit a deletion request, please contact us at [email protected].

6.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. While we do not sell personal information in the traditional sense, we may share certain data with advertising partners. You may exercise this right by contacting us at the email address below or using any opt-out mechanisms we make available on our website.

6.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible. To submit a portability request, please contact us at [email protected].

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information (as defined under the CPRA) to what is necessary to provide the requested services. If we collect sensitive personal information, you may request that we restrict its use by contacting us.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide you with a lower quality of service because you exercised your rights under applicable privacy law.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected] (Subject line: "Privacy Rights Request")
• Website: roundtablekitchen.click

We will verify your identity before processing your request. Verification may involve confirming information associated with your account. We will respond to verifiable requests within 45 days as required under the CCPA/CPRA. If we require additional time (up to a total of 90 days), we will notify you in writing. We may decline requests that we cannot verify or that are not required by applicable law.

You may designate an authorized agent to submit requests on your behalf. We require written authorization or a valid power of attorney to process requests from authorized agents.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, enforce our agreements, and support our business operations. The following general retention periods apply:

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Children's Privacy

We do not knowingly collect, use, or disclose personal information from children under the age of 13, or from individuals under the age of 18 without appropriate parental or guardian consent. Our website is not directed at children, and we do not market our services to minors.

If you are under 18 years of age, please do not use our website, create an account, or submit any personal information to us. If you are the parent or legal guardian of a minor and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take steps to promptly delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws governing the online privacy of minors. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it as quickly as practicable.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and deliver relevant advertising. By continuing to use our website, you consent to the use of cookies in accordance with this section and our full Cookie Policy.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as session management, security, and order processing. Without these cookies, the website cannot function properly.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited and how users navigate through the site. This information is used to improve website performance and user experience (e.g., Google Analytics).
• Functionality Cookies: These cookies allow our website to remember your choices and preferences (such as language settings, location, and saved delivery addresses) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
• Social Media Cookies: These cookies are set by social media services that we have added to our website, allowing you to share content with your social network (e.g., Facebook, Instagram).

9.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse or delete cookies through your browser settings. Please consult your browser's help documentation for instructions.
• Cookie Consent Tool: We may provide a cookie consent banner or preference center on our website, allowing you to choose which categories of cookies to accept.
• Opt-Out Links: You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout. For advertising opt-outs, visit the Network Advertising Initiative opt-out page at optout.networkadvertising.org.

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including ordering and account management.

10. International Data Transfers

Round Table Kitchen is a United States-based business. Your personal information is collected and primarily stored in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

We take appropriate measures to ensure that any international transfers of personal data are made in accordance with applicable data protection laws. Where we transfer personal data to third-party service providers or partners located outside the United States, we ensure that adequate safeguards are in place, including contractual data protection agreements.

By using our website and services, you consent to the transfer and processing of your personal information in the United States and in other countries where our service providers operate.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, or other online services that are not owned or controlled by Round Table Kitchen. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites or services. We strongly encourage you to review the privacy policies of any third-party websites you visit.

We are not liable for any information collected by third parties through embedded content, widgets, social sharing buttons, or external links present on our website.

12. Marketing Communications and Opt-Out

With your consent, we may send you promotional emails, SMS messages, push notifications, and other marketing communications about our food offerings, discounts, loyalty rewards, and new services. We will only send such communications if you have opted in to receive them, where required by applicable law.

12.1 Email Marketing

If you no longer wish to receive marketing emails from us, you may unsubscribe at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link at the bottom of any promotional email
• Logging into your account and updating your communication preferences
• Emailing us at [email protected] with the subject line "Unsubscribe"

12.2 SMS and Text Message Marketing

If you have consented to receive SMS marketing messages and wish to opt out, you may reply "STOP" to any marketing text message you receive from us. Standard message and data rates may apply.

Please allow up to 10 business days for your opt-out request to be fully processed. Please note that opting out of marketing communications will not prevent us from sending you transactional or service-related messages (such as order confirmations, delivery updates, and account notifications), as these are necessary for service provision.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. In addition to the rights described in Section 6 above, California residents are entitled to:

• Request disclosure of the categories of personal information collected about them in the previous 12 months
• Request disclosure of the categories of third parties with whom their personal information has been shared
• Know whether their personal information has been sold or disclosed and to whom
• Opt out of the sale or sharing of personal information
• Request deletion of personal information, subject to certain exceptions
• Not face discrimination for exercising their CCPA/CPRA rights
• Request correction of inaccurate personal information
• Limit the use and disclosure of sensitive personal information

To exercise your California privacy rights, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will verify your identity and respond to your request within the timeframes required by law.

14. FTC Act Compliance

We operate in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. Our data collection, use, and disclosure practices are consistent with what we represent to users, and we strive to maintain transparent, fair, and non-deceptive data handling practices at all times. We do not engage in any deceptive practices related to the collection or use of your personal information.

15. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

15.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for enforcing consumer privacy laws in the United States. You may submit a complaint to the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Privacy Protection Agency (CPPA)

California residents may also file complaints with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

15.3 State Attorney General Offices

Residents of other states may file complaints with their respective state Attorney General offices, which may have authority to enforce state consumer protection and privacy laws.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised Privacy Policy on our website at roundtablekitchen.click
• Send an email notification to registered users (for significant changes)
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, your personal information, or our privacy practices, please do not hesitate to contact us:

We are committed to resolving any privacy concerns you may have in a timely and satisfactory manner. We aim to respond to all privacy-related inquiries within 10 business days. For formal privacy rights requests, we will respond within the timeframes mandated by applicable law.